Platinum Hoops accepts returns on eligible products within 30 days of delivery, subject to the conditions below.

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To be eligible for a return:

• Products must be unopened, unused, and in original packaging

• Products must be undamaged and in resalable condition

• Proof of purchase is required

Products that show signs of use, installation, or damage will not be eligible for a refund.

Customers are responsible for all return shipping costs.

Platinum Hoops does not cover return shipping unless the return is due to an error or defect on our part.

A 15% restocking fee will be deducted from all approved refunds.

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This fee helps cover inspection, handling, and processing costs associated with large equipment returns. This percentage is standard for specialty equipment and freight-shipped products.

Once the returned product is received and inspected, approved refunds will be issued to the original payment method, minus:

• Return shipping costs

• The 15% restocking fee

Refunds are typically processed within 5–10 business days after inspection.

The following are not eligible for return:

• Installed or assembled products

• Products damaged due to misuse or improper handling

• Clearance or final sale items

To request a return, contact us at info@platinumhoops.com with your order number and reason for return. Returns sent without prior approval may not be accepted.